Preorder FAQs

Frequently Asked Questions


Supplies can be limited on hot new titles - that's why we offer preorders as a chance to reserve your copy before someone else gets it.

Here are a few of our most frequently asked questions. If you don't find an answer here, send us an email at [email protected] and we'd be happy to help.


When will my preordered product arrive?

We cannot guarantee any product's arrival date. We'll give you a best guess, as given to us by distributors and publishers, but these may be (and often are) subject to changes and delays.


The product page says you have X copies in stock. Why aren't you sending me those?

The stock listed for preorder items is the number of copies we'll be receiving that have not yet been claimed.

For example, if we are expecting to receive 20 copies of an item and 12 have already been preordered by other customers, our site will show 8 copies available - even though they aren't physically in our store yet.

There are a few places where our website says these items are “in stock” - these are artifacts of our website platform and the wording is unfortunately out of our control. Rest assured, we aren’t holding out on you!


If I preorder, am I guaranteed to get the product?

Almost certainly yes. We make every effort to avoid over-promising products, so we only take preorders for the quantities we have confirmed from our suppliers.

In extremely rare cases a supplier may short us on our order due to a production or allocation error. When this happens we will honour preorders in the order we received them and contact customers to advise them of the situation and make things right.


If I order a preorder item and an in-stock item together for shipping when will they be sent?

We will hold the shipment until everything has arrived. Once everything in your order is present and accounted for, we’ll send them all in one package. If you prefer to ship the items separately, please contact us at [email protected] and we can help you out.


If I order a preorder item and an in-stock item for in-store pickup when will it be ready?

We will make your items ready as soon as we can - we will email you when the in-stock items are ready for pickup, then send you another email when the preorder item arrives.


I want to preorder something, but I don't see it on your website.

Send us an email at [email protected] and we'll see what we can do!


Cancellation Policy

Preorders may be cancelled at any time; please send an email to [email protected] and we can help you with that.

Note that this policy does NOT apply to any preorders for TCG products or for Magic: The Gathering singles due to their constantly fluctuating values.