Returns

To complete your return as a refund, we require a receipt or proof of purchase.

 

Refund policy

Except in the case of refunding preorders, refunds will be issued via the original method of payment within 48 hours of your request. If you prefer, we can also issue refunds as store credit applied to your customer account.

  • Refunds of preorder items will only be made in store credit.
  • Refunds for Rain City Games events and other services will only be entertained if the service was not provided and we determine the fault to be our own.

We cannot entertain refunds or exchanges for the following products:

  • Final sale products - anything discounted at 20% off in our Sale section
  • Special order items
  • Magic: The Gathering singles
  • Sealed trading card game (TCG) product that has left our store premises, including Magic: The Gathering and Pokémon

Please note that credit card refunds can take as long as 5-10 days to process, though typically they're much faster.

Late or missing refunds

If it's been over a week and your refund still hasn't arrived, please double-check your bank account and credit card. Remember that it can take as long as 10 days for credit card refunds to process.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] and we'll follow up with you.