Rain City Games entertains refunds and exchanges up to 90 days after a purchase. To complete your return as a refund, we require a receipt or proof of purchase.
Except in the case of refunding preorders, refunds will be issued via the original method of payment within 48 hours of your request. If you prefer, we can also issue refunds as store credit applied to your customer account.
Refunds for Rain City Games events and other services will only be entertained if the service was not provided and we determine the fault to be our own.
In the case of shipped orders, we will deduct $10 from your final refund amount to cover return shipping fees.
We cannot entertain refunds or exchanges for the following products:
Please note that credit card refunds can take as long as 5-10 days to process, though typically they're much faster.
If it's been over a week and your refund still hasn't arrived, please double-check your bank account and credit card. Remember that it can take as long as 10 days for credit card refunds to process.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] and we'll follow up with you.