Shipping & In-Store Pickup

Canada-wide shipping

We ship from our primary store location in Vancouver, BC using Canada Post.

Delivery times for Expedited service tend to be:

  • 1-2 days in the Lower Mainland, southern Interior BC, and Vancouver Island
  • 3-6 days to the prairies
  • 6-9 days to Ontario / Quebec
  • 7-15 days to the east coast

Parcels may also be subject to courier delays.

 

Local delivery with Trexity

Unless we need to move product from our New West store, all orders made with Trexity delivery should arrive within 24-36 hours of your order being placed.

This service is available for the following cities:

  • Vancouver
  • New Westminster
  • Burnaby
  • North Vancouver
  • West Vancouver
  • Richmond
  • Ladner
  • Delta
  • Surrey
  • Coquitlam
  • Port Coquitlam

 

More about shipping

All items ship from our primary store location in Vancouver, BC.

We typically ship your order within 24 hours of payment. Orders may take longer to process if we are transferring an item from our New Westminster location.

You will receive an order confirmation via email when you submit your order, and then a tracking number via email when your order ships.

Sorry, we don't offer international shipping - this includes shipping to the United States.

 

In-store pickup

In-store pickup is always FREE at either of our two store locations. We will require you to provide a piece of government-issued photo ID at pickup.

You will receive a confirmation email when you place your order, then another email when your order is ready for pickup.

All of our online orders go through our Vancouver store. If you want to pick up your order at our New Westminster location, we ask that you call our New West store at 604-553-4425 before you come in to ensure that your order has been transferred down from Vancouver and is ready for pickup.

With regards to In-store Pickup orders, Rain City Games will take reasonable measures to contact customers, however those orders will not be held for more than 90 days. Instead, after 90 days, those orders will be considered abandoned and cancelled without refund. 

 

Canada Post letter mail - MTG singles ONLY!

For $3 we can mail your MTG Singles order to you using Canada Post letter mail (snail mail), however tracking is not available for this option and Rain City Games is not responsible for lost packages. Please note that delays are expected on all Canada Post shipments - including snail mail - through January 2025.

 

Returns

Sometimes it's just not meant to be.

We offer free returns in-store and $10 returns online. Click here for more details.